From the Desk of Randy Russell
Senior Vice President - Sales & Marketing

Greetings to loving couples everywhere.

Thanks to our loyal guests, 2004 ended as one of the best in this company’s storied 26 year history. Our 27th year started on January 20 with a fun-filled week of events at Couples Ocho Rios. After nearly US$ 2 million of updating, including the total reconstruction of 12 Deluxe Ocean rooms (The East Wing), Jamaica’s original all-inclusive resort for couples only is set to shine even brighter this year.

At Couples Swept Away, the introduction of an additional 96 Verandah Suites has been a resounding success and our new Thai restaurant, Lemongrass, continues to receive rave reviews. It came as no surprise to us that Couples Swept Away was recognized in Condé Nast Traveler’s 2004 Annual Gold List rated as the top all-inclusive resort in the Caribbean. Stay tuned as Phase II will begin in earnest before the end of March 2005. Plans call for 72 more suites, another swimming pool - including a swim-up bar – more dining options, a nightclub and enhanced Spa.

Couples Negril, fresh off Travel+Leisure’s Reader Choice Awards as the top rated Jamaican resort and highest rated all-inclusive resort in the Caribbean is set to garner more recognition in 2005. Loyal guests have created an inspiring community of repeaters who are already planning this year’s reunions.

Be sure to keep up with all the plans in the Couples Lounge Message Board. Over 12,000 discussions were posted in 2004 and monitoring the board has been an enlightening and often entertaining experience.

Our new online air/hotel package booking engine and Online Wedding Calendar are now operational and your support continues to grow daily. Thank you all for your patience.

Next project? We are working to automate a new Repeater and Loyalty program that empowers you to choose from a selection of benefits, including upgrades, free nights, resort gift shop and spa credits and more.

We are different from other all-inclusive resort companies. By comparison, we consider ourselves as Artisanal, not Mass Market; more of a Boutique-style collection of unique resorts within the all-inclusive category. We are driven to provide the highest quality product with the most inclusions at a competitive price.

Our loyal guests are those who value the experience over price, who appreciate being pampered in an environment conducive to romance, who respect and are eager to learn more about the culture we represent. The foundation of our continued success is our people. Our staff strives to Engage Your Hearts and Enrich Your Spirits. We aspire to create emotional connections so satisfying to our guests and employees that loyalty is assured.

Rediscover the passion and connection that first brought you together. Rediscover one another at Couples Resorts.

We look forward to welcoming you home..

Visit us soon and see for yourself.
Warm Regards,

Randall L. Russell
Senior Vice President of Sales & Marketing