The following policy applies to the hotel
portion of the stay only. All airline related questions and
policies should be directed to the appropriate carrier. Couples
Resorts advocates purchase of Travel Insurance in order to
minimize any potential financial loss.
Couples Resorts
utilizes the official website of the National Oceanic and
Atmospheric Administration (www.noaa.gov),
to determine projected path and strength probabilities. If a
storm has been declared a hurricane and the resorts/destination
appear within the "Cone of Influence" on the 3-Day Tracking Map,
the following policies and procedures will apply.
1. On
Property Guests: If guests feel the need to leave, Couples
Resorts will either offer a refund for the unused portion of the
hotel stay OR issue a hotel credit for travel up to one year for
the number of nights interrupted.
2. Arriving Guests:
A. In the event that guests are unable to arrive
as scheduled due to flight cancellations or resort closure, the
following options are offered.
1) Guests may arrive after the storm passes for
a) The same number of nights without an increase in the
nightly rate. In this case, Couples Resorts will make every
effort to confirm the dates and original category.
b)
Stay for fewer nights, in which case Couples Resorts will
authorize a refund for the interrupted nights. Subject to
availability at the resort and airline.
c) If the resort
is damaged and the resort remains closed for an extended
period of time, guests may elect to stay at one of the other
available Couples Resorts at the same rate and, if
available, comparable category.
2) Couples Resorts will authorize a full
(Hotel Only) credit for travel up to one year. Couples
Resorts will guarantee the original rate (and category, if
available) regardless of travel dates, except for the
following blackouts: All Resorts: December 25, 2007 -
January 1, 2008, February 11 - 26, 2008, June 30 - July 11,
2008; COR: January 14-22, 2008.
B. Couples Resorts may, at its sole discretion,
require that all arriving guests reschedule their visit until
after the storm has passed.
1) Should such notification be issued a full
(Hotel Only) credit will be authorized for travel up to one
year. Couples Resorts will guarantee the original rate (and
category, if available), regardless of travel dates, except
for the following blackouts: All Resorts: December 25, 2007
- January 1, 2008, February 11 - 26, 2008, June 30 - July
11, 2008; COR: January 14-22, 2008.
Arriving guests who elect to arrive, despite
our announcement to the contrary, do so with the implicit
understanding that no compensation will be forthcoming for
any disruption on services and/or inclusions which may occur
as a result of the storm.
2) Full (Hotel Only)
refunds will be authorized if, at the company's sole
discretion, it is necessary to close the resorts to any new
arrivals. The refund amount will be based on the number of
interrupted nights.
Randall L. Russell
Senior Vice President
Couples Resorts
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